Logistics
Shipping & Returns
Every canvas is made-to-order and printed locally through our production partner Gelato, in one of 130+ hubs in 32 countries. This keeps delivery fast and the carbon footprint low.
1. How we make and ship your canvas
Because every piece is unique to a place, a date and an evening, we do not hold stock. Once your order is confirmed, the print file is rendered at full resolution and sent to the nearest Gelato production hub. The canvas is printed, stretched over a solid wood frame, quality-checked and dispatched with a tracked courier.
2. Production time
Standard production takes 2–4 business days from order confirmation to hand-off to the carrier. During peak periods (Valentine's Day, Mother's Day, mid-November to mid-December) production may extend to 5 business days.
3. Delivery times
Once dispatched, typical transit times are:
- Netherlands, Belgium, Germany: 2–3 business days
- Rest of EU: 3–5 business days
- United Kingdom & Switzerland: 4–7 business days
- United States & Canada: 4–8 business days
- Rest of world: 6–12 business days
These are Gelato's standard service estimates and are not guaranteed. Customs delays outside the EU are outside our control.
4. Shipping costs
- Standard shipping is calculated at checkout based on destination and canvas size.
- Free standard shipping on all orders over €150 (subtotal, excluding taxes).
- All prices include VAT for EU destinations. Non-EU buyers are responsible for local import duties and taxes.
5. Tracking
You will receive a shipping confirmation email with a tracking link as soon as the courier collects your order. If you have not received tracking within 5 business days of ordering, email us at hello@theskythatevening.com.
6. Damaged or defective items
Every canvas is inspected before it leaves the hub, but transit can be rough. If your canvas arrives damaged, defective or with a printing error, contact us within 14 days of delivery with a photo of the item and the outer packaging. We will re-produce and re-ship a replacement free of charge — no need to return the damaged piece.
7. Right of withdrawal (custom / personalised items)
Under Article 6:230p sub f (1°) of the Dutch Civil Code, transposing Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the standard 14-day right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalised.
Every canvas we make is rendered from your unique coordinates, date and size — it cannot be resold. By placing an order you acknowledge this and waive the 14-day cooling-off period for the personalised element of your purchase. This does not affect your statutory rights in case of a defective or non-conforming product (Book 7, Title 1 of the Dutch Civil Code).
8. Order changes and cancellations
Because production starts almost immediately, we can only change or cancel an order if it has not yet been sent to production. Contact us as fast as possible at hello@theskythatevening.com — we do our best, but once the hub has started printing we cannot pull it back.
9. Lost parcels
If a tracked parcel has not moved for 10 business days (or 20 for non-EU destinations), we treat it as lost, open a claim with the carrier and reprint your canvas at no cost.
10. Contact
DW — The Sky That Evening
Brusselseweg 240, 6217 HR Maastricht, The Netherlands
KVK 75924595
hello@theskythatevening.com